Policies

Prices Subject to Change without Notice

In certain instances, our menu prices may change. We will always strive to maintain costs and only change prices when necessary. We will always quote a “starting at” price and not a final cost, due to changes or conditions in your services. Our service providers will go over your services and define any changes to pricing if any are needed.

 

Appointment Policy

We recommend that you reserve appointments in advance in order to receive your preferred date, time and service provider for your services. We may require a credit card or purchase of a gift certificate at the time of booking in order to reserve the appointment.

 

Multiple Service Appointments, Wedding Packages

These require a credit card to hold your reservation. A 48-hour notice is required for cancellation. A no-show no-call will result in a charge to your credit card for 50% amount of the services. If you have a gift certificate, it will be voided.

 

Cancellation Policy

Our staff is in great demand, so please be respectful to their time and that of other guests by honoring your commitment to be here for your reservation. We require at least 24 hours when cancelling an appointment. Multiple bookings require at least 48 hours. Repeated no-shows or cancellations may require credit card prepayments to reserve an appointment.

 

Arrival

Our scheduling is designed to permit the correct time needed to complete your services. Please help us by being on time so that we may complete your service as scheduled. If you are more than 15 minutes late, it may be necessary to reschedule your appointment.

 

For Your Protection

We regret that we cannot be responsible for loss or damage to personal articles including clothing or accessories. Please keep valuables with you during your appointment. We also ask that you wear the smock provided for protection of your clothing.

 

Children

We strive to create a relaxing and enjoyable atmosphere for all of our guests. Many of our guests are also parents and look forward to “their” time. We request children be brought into the salon only when they have an appointment. Please make babysitting arrangements in advance and come enjoy the experience without your little ones.

 

Health Problems and Comfort Level

Please notify our staff before booking a service if you have any physical ailments or disabilities. The salon is designed to be handicap friendly, please help us to book the appropriate services for you.

 

Cell Phones, Pagers and Tranquility

Please turn off your cell phones and pagers prior to arrival. Be mindful of other guests' space. While welcome to engage in quiet conversation, please refrain from loud talking. Many guests savor a much-needed private moment.

 

Staff Selection/Changes

If you feel you would be more comfortable or better served by another staff member or if you’d just like to get a fresh point of view, please let us know. Remember, we work as a team and it is our mission to provide you with the best service.

 

Gratuities

In appreciation of outstanding service, gratuities may be given at your discretion.

 

Credit Cards

We accept debit cards, Visa, MasterCard, Discover and American Express. We do not accept checks.

 

Product Returns

All product returns must be within seven days of purchase and at least 50% full. Store credit will be issued if purchased at Versa Salon, but no receipt. No cash refunds. No returns accepted for travel size products, make up, or discontinued products. No cash refunds. A store credit will be issued for returns. Packages are not refundable. However, they are transferable. Gift Cards are not refundable. However, they are transferable.

 

Service Guarantee

If you are not satisfied with your service, we require you to notify and rebook your service within seven days of your original appointment to avoid any additional changes. We strive to better serve our guests.